Frequently Asked Questions

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Frequently Asked Questions2021-03-02T14:44:50-07:00
What weeks do you ship?2021-02-03T09:32:50-07:00

All of our products will require you to choose from a list of options when you add them to your shopping cart. These options will ask you which week you want us to ship each product to you. If you choose more than one week, you will need to order $35 minimum for each week to avoid shipping charges for each week.

How do you ship my plants?2021-02-02T11:53:22-07:00

Our plants are produced by us in our greenhouses using an organic soil mix. We pull orders and ship only on Mondays and Tuesdays so your plants arrive via UPS before the weekend.

Step 1: Orders pulled and ready for packing.
Orders pulled and ready for packing
Step 2: We package your plants with extreme care.  Each plant has a soil cover taped over the pot so the soil doesn’t spill out.
We package your plants with extreme care. Each plant has a soil cover taped over the pot so the soil doesn't spill out.
Step 3: Then it is packed into it’s own padded sleeve…
Then it is packed into it's own padded sleeve
Step 4: … with inserts to hold the pot so that when (not if!) the box goes upside down during shipping the plants won’t crush themselves. The plants are then put into our custom, extra thick boxes:

We include directions on how to care for your plants with every order. The boxes are then weighed and  labeled. All of the materials we use are either recyclable or already recycled, including the pots and bubble wrap, which are both made from recycled plastic.

Step 5: The packed boxes are taken to be shipped immediately so they arrive on your doorstep as quickly as possible.
The packed boxes are taken to be shipped immediately so they arrive on your doorstep as quickly as possible.
Where do I send my check/money order?2021-02-02T11:39:31-07:00

If paying by check, please proceed through checkout and check the box that says “Pay by check/money order.”  We will hold your order for up to 10 days pending receipt of your check. Your plants are not reserved until the check arrives here.

Send check to:
Lazy Ox Farm
2405 Mesa Dr.
Olathe, CO  81425

Please note your order number on your check!!! Thank you.

What forms of payment do you accept?2021-02-02T11:38:35-07:00

Types of payments accepted

We accept major credit cards and bank cards through PayPal and Stripe. You do not need a PayPal account. We also accept checks and money orders.

What should I know before ordering?2021-02-02T11:37:33-07:00

It’s important to read our Shipping page as well as About Our Plants page.

Do you have an order minimum?2021-02-03T09:24:15-07:00

No, we don’t have a minimum, but please note that you will receive free shipping when you order at least $35 worth of plants for each shipping week that you choose.

What if my plants don’t arrive in good condition?2021-02-03T09:39:24-07:00

Our Guarantee To You:
We guarantee that your plants will arrive in good condition and be true to type. If you have any problem with your order, PLEASE let us know! You can e-mail us at service@lazyoxfarm.com or call us at (970) 765-5275. We cannot make it right if we don’t know about it. We will replace, refund, or issue a credit, whichever you prefer. Remember that our e-mails to you might end up in your junk mail file. If you have corresponded with us and have not heard back within 2 days, please check your junk mail or call us.

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